One of the first rules of happiness is the ability to laugh at yourself! I consider myself pretty tech savvy though I do need help from time to time. When it comes to problems with a smart phone the first rules apply....pull battery (providing its a phone with a removable battery), reboot, put in airplane mode briefly, hold power button......then call tech support.
My almost brand new Samsung Note ll failed me when I went to Georgia for the weekend. I noticed while driving that my signal on the bluetooth in the car was gone. I got to the hotel and tried all the tricks in the book......sigh....call tech support. The first day after being on wi-fi at my house the phone didn't go back on data by itself when out of range and the local tech reset it when I called him from work. I thought I was dealing with the same problem.
Now, being in roaming and being a 4G phone, resetting it to the network was going to be a problem. Well I was transferred to Charles....a roaming tech. What a brillant guy...we started with looking in the settings......I was thinking to myself, yea right....ha ha shows you what I know. Im not sure how, but I'm sure I had something to do with it but my Note ll was set on HOME ONLY under data selection....one of the first things I normally do with a new device is go into settings and put everything to my preference. Not sure how I did it but the tech and I had a good laugh. He wasn't going to laugh until I did and told him that normally settings is one of my first stops when buying a phone. Without Charles and his knowledge that this happens more often than we "smart" people with our smart phones want to admit, I would have been out of touch all weekend!!!
A friend called me a week or so ago asking to look at her tablet because the internet wasn't working...she had accidentally put it in airplane mode. Of course she knows very little about tech stuff....and apparently I know enough to be dangerous!!!!
So my advice for this week is.....be humble.....laugh at yourself when necessary, and always be willing to call the great tech support at US Cellular!!!!
This is why I love this company and being a member of the Customer crew!
No comments:
Post a Comment