The Grass isn't always greener...

I know I spend a lot of time bragging on US Cellular but there is a reason for that.  No company is perfect and there will be policies that upset people....you know the saying, you can't please all the people all the time.  I have friends with other carriers so I have spent some time on those facebook pages.  All I can say is wow!


There are upset people and complainers on all the pages but the other pages have some very upset people.  A lot of the complaints are the very same ones on the USCC page but with a couple differences. 


 One is the other companies don't have a social team.  USCC has an awesome team of people to separate out the complainers from those really wanting to resolve their problem.  The social team offers help and support for those that really want it.  I have not seen posts or comments from other companies on their pages...no wonder so many customers are upset, they don't think anyone cares. The one page does get some company comments but they are few and far between and don't have the personal touch (like posting a first name) of the social team.


The other big difference I noticed is on the USCC page a lot of customers offer help and share their knowledge of the company and devices.  One or two people do this on the other pages and they get rude comments back for it.  A couple of us from USCC offered help on another page and the thread either got deleted or the lash back was horrible.  One guy wanted to teach me math!!!!  We didn't even mention being with another company, just wanting to help.


The point is that the complaints are almost the same on all carriers.....so if you are thinking of switching companies over a little thing like "my new phone wasn't release on the exact day they said" or "what is this new fee" or "your tower was out for four hours one day and I couldn't text my best friend" remember to be careful what you wish for.


The difference is huge....the social team is a wonderful group of people and very helpful....other carriers do not offer this on their facebook, and the customers are awesome and helpful as well which Im sure had something to do with USCC starting the Customer Crew.  The other carriers could benefit from this move as well, so with that said I will leave the choices to you....the customer!


Im a proud member of the Customer Crew.......thanks again US Cellular for all you do!!!

Technology is wonderful.  We have come a long ways from the bulky desktop computers, aol, and dial-up internet. And with tablets getting better and better even laptops are working their way out of our lives....though Im still on mine quite a bit.


When it comes to phones I am always looking up.  My Motorola Electrify is a wonderful phone but there is a new kid on the block and US Cellular has started taking pre orders for it before it hits the stores sometime in July.  There have been a few phone releases since my Electrify and I remained faithful to my great phone but then...........the news of the Samsung SGlll......this is our next generation phone and with 4G LTE around the corner here in Tennessee it was an obvious choice for my next phone.


My Electrify has a 1GHz duel processor and is fast....the SGlll will even be faster at 1.5 GHz....and also will be 4G ready once 4G gets here by fall.  As fast as my moto is, the SGlll will even be faster. Plus this will be the first device that US Cellular releases with the next great Android OS on it...Ice Cream Sandwich!  


There are many other features that attracted me to this new device and yes I have pre ordered it.  I am now waiting for its arrival sometime next month!


http://www.uscellular.com/uscellular/cell-phones/showPhones.jsp?type=phones&phone-selector-category=phone-selector-android&_requestid=32718


There are some other great phones to check out if the SGlll is more than you want in a phone!  For me, this is going to be the beginning of another great relationship!  And I used belief points to upgrade sooner than I was able to without!  More reasons to be a happy member of the Customer Crew!

Traveling with US Cellular

A couple of weeks ago I took the Megabus from Knoxville to Washington DC.  Took in some sights and spent some time with family.  Also we went to the Preakness live which was very exciting.  I will write later about the fun times and to discuss the megabus but will say that being in remote parts of VA a lot of the way it was nice to have US Cellular.

The buses provide plug ins and wifi but the connection was horrible.  I was hoping to "netflix" my way to DC and back but the service just couldn't do it and streaming movies uses way too much data.

Not being able to use the wifi I did use data......always had a great connection.  Though I didn't stream movies I was able to use my social media, download another book to read, and use my email....the whole trip.  Not once did I not have a good signal even in some pretty remote areas on the interstate.  On the bus trip back to Knoxville the woman in front of me had a family crisis and was on her phone the whole time...she too had US Cellular and never lost a signal in a time she really needed it.  I did need to loan her a charger however.....I'm always prepared.  LOL.

Thanks again US Cellular for the great service!  A great connection is just another reason that I am a happy member of the Customer Crew!!!!