I know I spend a lot of time bragging on US Cellular but there is a reason for that. No company is perfect and there will be policies that upset people....you know the saying, you can't please all the people all the time. I have friends with other carriers so I have spent some time on those facebook pages. All I can say is wow!
There are upset people and complainers on all the pages but the other pages have some very upset people. A lot of the complaints are the very same ones on the USCC page but with a couple differences.
One is the other companies don't have a social team. USCC has an awesome team of people to separate out the complainers from those really wanting to resolve their problem. The social team offers help and support for those that really want it. I have not seen posts or comments from other companies on their pages...no wonder so many customers are upset, they don't think anyone cares. The one page does get some company comments but they are few and far between and don't have the personal touch (like posting a first name) of the social team.
The other big difference I noticed is on the USCC page a lot of customers offer help and share their knowledge of the company and devices. One or two people do this on the other pages and they get rude comments back for it. A couple of us from USCC offered help on another page and the thread either got deleted or the lash back was horrible. One guy wanted to teach me math!!!! We didn't even mention being with another company, just wanting to help.
The point is that the complaints are almost the same on all carriers.....so if you are thinking of switching companies over a little thing like "my new phone wasn't release on the exact day they said" or "what is this new fee" or "your tower was out for four hours one day and I couldn't text my best friend" remember to be careful what you wish for.
The difference is huge....the social team is a wonderful group of people and very helpful....other carriers do not offer this on their facebook, and the customers are awesome and helpful as well which Im sure had something to do with USCC starting the Customer Crew. The other carriers could benefit from this move as well, so with that said I will leave the choices to you....the customer!
Im a proud member of the Customer Crew.......thanks again US Cellular for all you do!!!
6 comments:
Great Blog and very well said. From another Happy U.S. Cellular Customer! :)
It's Sd really, the way those other carriers lace their own customers hanging... glad I'm with uscc.. it is the place to be!
Reading this leaves me all . . . . . well fuzzbally : - )
and Ken still can't swype...lol
Good reading and so true.
I have had two carriers other than USCC. We had Verizon for 9 years. We finally left them because we were tired of the inconsistencies on our bill. Plus, every time we were eligible for an upgrade, they would force us to change our plan, which of course would raise prices while reducing service levels. We left Verizon for Sprint. Sprint started out OK in 2010, but they kept changing their policies even while we were in contract. We were paying $60 more per month than when we started, and receiving horrible data coverage. Finally, we're with USCC. For the most part, we're happy with them. The selection of phones isn't the best, but we've found phones we can live with. As long as USCC doesn't force us to change plans, we'll probably stick with them.
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