Technical help

I rarely have problems with any of my devices but occasionally one will act up. Most recently my 7" Samsung Galaxy Tablet seemed to be not wanting to connect to the internet when on data. Over a period of a few weeks I noticed I was getting more error messages when trying to use the web. Then it didn't want to connect at all.

I had tried all the tricks, turning it off and on, putting it on airplane mode for awhile then turning it back off, and PRL update. With a battery pull not an option with this tab I felt I was getting closer to a factory reset.

I have always felt over the years that U.S. Cellular had great tech support. I have called 611 in the past and found the help I needed but last weekend I just took the tablet to the Turkey Creek Corporate store in Knoxville TN. Zack has been the tech there for awhile now and he has always been helpful and knowledgable. He came through again!!! He was able to "deregister" my device then reconnect it to the database. My tablet is still under warranty so if I have any more problems it will be sent off to Samsung for repair or replacement. Hoping this is the end of it!

It is good to know that someone like Zack is available to keep us all connected!!!!!

Jen, a once again, satisfied Customer Crew Member!